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How can we help? - Return Information

  • Information

    • How can I return without a printer?
    • How does your locker return system work?
    • How do I know that my return parcel has arrived back with you?
    • Where can I find a QR code?
    • Can I add an item to my exchange order?
    • How to I exchange for a different size AND colour?
    • Where can I find my returns label?
    • Can I return items to the brands retail store?
    • Do I need to contact you before I return an item to you?
    • I’ve lost my packing slip / returns form, what do I do?
    • How do I exchange or return an item?
    • I’m purchasing an item as a Christmas gift, is your returns policy extended?
    • I have purchased a product elsewhere can I return it to you for exchange?
    • What are your returns policies?
    • I think an item may be faulty, what do I do?
    • Who pays for the cost of returning items to you?
    • When will I receive my refund?
    • How can I speed up my return?
    • How do I know if you have received my return?
    • Is there any additional information for returning items from overseas?

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