How can we help? - Return Information

Information

• How can I return without a printer?
• How does your locker return system work?
• How do I know that my return parcel has arrived back with you?
• Where can I find a QR code?
• Can I add an item to my exchange order?
• How to I exchange for a different size AND colour?
• Where can I find my returns label?
• Can I return items to the brands retail store?
• Do I need to contact you before I return an item to you?
• I’ve lost my packing slip / returns form, what do I do?
• How do I exchange or return an item?
• I’m purchasing an item as a Christmas gift, is your returns policy extended?
• I have purchased a product elsewhere can I return it to you for exchange?
• What are your returns policies?
• I think an item may be faulty, what do I do?
• Who pays for the cost of returning items to you?
• When will I receive my refund?
• How can I speed up my return?
• How do I know if you have received my return?
• Is there any additional information for returning items from overseas?