• Site Map
  • Free UK Delivery on orders over £35 and hassle free UK returns

  • T: 0333 003 1888
  • Sign In
  • Register
  • UK
The Board Base Logo
Menu
Checkout
Close UK Wishlist
  • Brands A-Z
  • New In
  • Holiday Shop
  • Women
  • Men
  • Kids
  • Footwear
  • Bags, Gifts & Accessories
  • Dog Products
  • SALE
  • Sign In / Register
  • Home
  • Frequently asked questions
  • There is a payment problem with my card, what do I do?

Help and Information

  • Delivery information
  • Exchanges and refunds
  • Contact and help
  • Frequently asked questions
  • Size and fit guides
  • Fabric guide

There is a payment problem with my card, what do I do?

Please ensure that your billing address is exactly as registered to your card, i.e. the statement address. Please pay particular attention to the first line of the address and the postal code, ensuring they are correct. Please ensure the correct card type is selected and that you card is authorised for online use. In some instances we may decline to deliver your order to an address other than your registered billing address.

If you are using a card issued in a different country you may experience difficulties, please contact your card issuer for further assistance. If you attempt to order with an incorrect billing address your bank may reserve funds on your account but we will not be able to accept your order. Repeated attempts will result in repeated funds reservations. We are unable to debit funds without the correct details so these reservations will be removed by your bank in a few days. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Return to top

Your order

  • Track your order
  • Delivery information
  • Exchanges and refunds

Help and information

  • Frequently asked questions
  • Size and fit guides
  • Contact us

About us

  • Our history and ethos
  • Join our team
  • Our gift card

Legal

  • Our privacy notice
  • Terms and conditions

Follow us

  • Facebook
  • Instagram
  • Our blog
Outdoor and Country
Cohesion Retail
The Board Base

© Cohesion Retail Group t/a The Board Base 2022

Secured & Payment