I’m purchasing an item as a Christmas gift, is your returns policy extended?

No, our 90 day returns policy includes but is not limited to Christmas gifts, which allows our customers to return their goods for exchange or refund. All other orders are subject to our standard returns policy.

Returned items can only be processed via the original order, consequently returns must be made by or in consultation with the original purchaser. Exchange orders may carry an outgoing delivery charge or further payment if a more expensive item has been chosen in exchange. Any additional payments will be charged to the original payment method used unless otherwise specifically specified and therefore needs to be authorised by the original cardholder. The exchange will also be sent to the original delivery undress unless a different address is expressly stated during completion of our online returns process. An order confirmation email containing details of the exchange order will go to the original email address provided; unfortunately this is automatic and cannot be prevented. Any refunds will be made to the original payment method. We advise that any returns or exchanges of gift items are done in consultation between the recipient and the original purchaser; due to data protection we are only able to discuss details of the order with the original purchaser.